tu diaa

i) Surface –Level Diversity
+ observable demographic/psycsiological differences in people
Exp : race,ethicity, gender,age & physical disabilities

ii) Deep-Level Diversity
+ the differences in the psychological characteristic of employees
Exp : Personalities, belief, values and attitudes

CONSEQUENCES OF DIVERSITY
+ improve decision making and team performance
+ provides better customer service in a diverse society
+ diverse employees take longer to become a high performing team
+ Source of conflict – lead to lack of info sharing
+morale problems and higher turnover